Terms of Use

January 28, 2022


PROMOVE uses reasonable commercial efforts to provide accurate information about apartment properties ('Information'). However, Information is supplied to PROMOVE by the property owners, managers, or other third parties, and PROMOVE does not verify or warrant the accuracy or completeness of the information. All Information presented on PROMOVE is provided on an "as is" basis, and PROMOVE makes no representations or warranties, expressed or implied, to any actual or prospective lessee of any apartment as to the existence, ownership or condition of the apartment, or as to the accuracy or completeness of any Information. You acknowledge that any reliance upon any such Information shall be at your sole risk. You agree to release, hold harmless and indemnify PROMOVE from any and all liability arising from incorrect or incomplete Information. You also agree to release, hold harmless, and indemnify PROMOVE from any and all liability arising from claims associated with tenancy in an apartment that you find through PROMOVE.

PROMOVE specifically disclaims any implied warranties, including the warranties of merchantability and fitness for a particular purpose regarding any apartment Information provided on the PROMOVE web site or materials obtained at a PROMOVE store location, or by PROMOVE personnel.

Terms of Use

By using the PROMOVE website, you agree to be bound by these Terms of Use. This is a binding contract between you and PROMOVE ('PROMOVE'). If you do not wish to be bound by these Terms of Use, please discontinue the use of PROMOVE

Privacy Policy

PROMOVE is committed to protecting your information and this privacy policy outlines the limited manner in which we will use your information. We will only use your information for delivering PROMOVE services and will not sell or share your Personally Identifiable information with persons or entities not affiliated with PROMOVE or the delivery of PROMOVE services. In connection with the delivery of PROMOVE services, we may share your Personally Identifiable information with apartment communities included in your search results. We may from time to time change this privacy policy with or without notice, so please check it periodically for any changes or updates. By visiting our web site, you consent to let us gather and use your information as set forth in our policy then in effect at the time we use your information.

This site contains links to and from other Web sites. This policy applies to the collection of information on the PROMOVE Web site. If you linked to PROMOVE from another Web site or link to another Web site from PROMOVE, please review the privacy policy for those Web sites. PROMOVE is not responsible for the privacy policies of Web sites to which it may be linked. If you have any questions regarding this privacy policy you can contact us at customercare@PROMOVE.com

Important Terms

Throughout this privacy policy we use several specialized terms. 'Personally Identifiable Information' is information that tells us specifically who you are, like your name, street address, and email address. 'User Information' means all Personally Identifiable Information and any other forms of information discussed in this privacy policy, including the Internet Protocol (IP) address of a user's computer. We use the term 'aggregate' when we combine information from various persons or users. Information is said to be 'anonymized' if it does not identify individual persons or entities or associate a particular person or entity with such information.

When we collect user information, what we may collect, and how we may use it.

The table that follows summarizes when we collect user information, what we collect, and how we use it.

When we collect user information What we may collect How we may use it
You visit our website but don't register. No Personally Identifiable Information
The following information is collected automatically without input from you:
  • Domain name and host from which you access the internet.
  • IP address of your computer
  • Browser Software
  • Operating System
  • Device type and current location for mobile devices with location services enabled.
  • Your usage behavior
We use this information to help track our sources of traffic, organize and analyze IP addresses, and analyze user behavior so that we can provide efficient service and enhance security. We may share this anonymized information with third party experts to make recommendations to us about our operating procedures and website design/usability.
You visit our website and start a search by completing the online form or contacting us by phone or email All information above, plus:
  • Your name
  • Your phone number
  • Your email address
  • Your desired area
  • Your expected move date
  • Your desired rent range for the new apartment
  • Your desired bedroom and bathroom configuration for the new apartment
We use this information:
to communicate effectively with you via phone, email, and/or text message to ensure that we set you up with a PROMOVE Property Specialist with expertise in related to your search criteria. We may also send you emails and/or text messages relating to your apartment hunting.
You speak with a PROMOVE Property Specialist and provide details concerning your apartment search Any information that you deem relevant to the apartment hunting process. Also, we record phone calls for Quality Assurance purposes. To help determine which apartments to include in your search results. We use recorded phone calls to assess the quality of our interactions with you and identify opportunities to improve training to our staff.
You access a Customized Online Apartment Portfolio If you use the “Distance From” feature, we collect and store the addresses you input (or you provide to a Promove Property Specialist to input) Only to calculate the distance from apartments to the addresses that you specify.
If you click on the link to our affiliate website, Oneleaseapp.com or you visit Oneleaseapp.com directly and provide your PROMOVE login credentials. For your convenience, we pre-fill Oneleaseapp forms with applicable information that you’ve already provided to PROMOVE.
You report your lease to PROMOVE
  • The name of the property where you leased your apartment
  • Your apartment number
  • The length of your lease and your monthly rent
  • Your mailing address
  • Your phone number, if changed
To invoice the property for PROMOVE services and to contact you, if necessary, to clear up any discrepancies between the information you provide and the information we receive from the property. We may also use this information for various reporting and analysis functions of our business. We may also use this information to contact you prior to the expiration of your apartment lease. If you were referred by a Real Estate agent-broker or an Apartment Management company, we make this information available to them via their online account at promove.com.
You participate in a PROMOVE customer satisfaction and/or community satisfaction survey Your responses to questions concerning your experience with:
  • the apartment property where you leased
  • apartment properties that you considered during your search process
We aggregate survey responses and share the responses with other parties in order to identify areas for improvement. We may also publish aggregate survey results on our website so that other users may consider the experiences of others as part of their apartment search process. We may also publish, on an anonymous basis, specific quotes from your survey responses.


Cookies are small text files stored by your browser that allow us to learn more information about your visit or use of our web site and Services. We may use cookies to tie you to your User Information and to deliver personalized and relevant information specific to your needs. We may also use cookies to track patterns on our site to help us improve the user experience.

With whom might we share your information

PROMOVE will only share your Personally Identifiable information with persons or entities affiliated with PROMOVE or the delivery of PROMOVE services, our affiliate Oneleaseapp services, and third parties as follows: (1) with apartment properties in connection with your search and our invoicing process, (2) if required to do so by law or if necessary to respond to a legal process, (3) with outside parties providing services to PROMOVE who are bound by the terms of this Privacy Policy, or (4) in connection with the sale, merger, or other transfer of substantially all of the assets of our business to another entity.

Service Providers Disclosure

We use other third parties to provide email delivery services on our site and to deliver the PROMOVE rewards program. When you sign up for PROMOVE services, we will share your Personally Identifiable information as necessary for the third party to provide that service.

Our email delivery provider is prohibited from using your Personally Identifiable information for any other purpose. The PROMOVE Rewards service provider uses your Personally Identifiable information pursuant to their Privacy Policy. You can view it here: Privacy Policy · MooveGuru

Legal Disclosure

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

How secure is your information with PROMOVE

We have deployed technology and security measures designed to protect User Information. When you submit Personally Identifiable Information via our site, that information is subject to a variety of protections both on-line and off-line, including password-protected systems, and firewalls. On a periodic basis, we also perform security audits of our data center to help ensure a more secure site. However, no data transmission over the Internet or telephone can be guaranteed as 100% secure. Therefore, we cannot ensure or warrant the security of any information you transmit to us or receive from us.

How to contact PROMOVE about our privacy policy and privacy practices

By Email: customercare@PROMOVE.com

By Phone: 1-888-606-6062

By Mail: ATTN: PROMOVE Customer Care c/o WeWork Terminus, 3280 Peachtree Road NE, Atlanta, GA 30305

Changes to the Privacy Policy

PROMOVE may update its privacy policy from time to time. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Effective Date

January 28, 2022